Closed
After-Hours Contact Centre Services
Tender ID: 608995
Tender Details
Organisation:
Tender #:
TEN16621
Status:
Closed
Publish Date:
21 March 2026
Closing Date:
15 April 2026
Closing Time:
02:00 PM (Australia/Queensland)
Tender Description
Rockhampton Regional Council is seeking tenders from suitably qualified and experienced Suppliers for the provision of After-Hours Contact Centre Services.
Council is seeking a Supplier capable of delivering a seamless continuation of Council’s customer service operations, providing reliable, professional and consistent support to the community outside normal business hours and during periods of increased demand or service disruption.
Council requires a service model that ensures continuous availability to support customers during after-hours periods including weekends, public holidays and pre-arranged daytime overflow requirements.
Location
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