1 Lead User Experience Designer

⁠⁠⁠Overview

The University of Canberra is seeking a Contractor to supply one Lead User Experience Designer to support the delivery of its Future Students Digital Handbook (FSDH) project.

Purpose

The University's Future Students Digital Handbook is a strategic digital transformation initiative established in response to the planned decommissioning of the University's existing Digital Handbook in January 2027. The FSDH is intended to support the provision of a modern, accessible and future-focused course discovery experience for prospective students.

The University requires specialist resources to supplement internal capability and provide the expertise necessary to design, architect, develop, integrate and test the FSDH within the required implementation timeframe. The procurement seeks a suitably qualified UX/UI Designer who will play a critical role in defining and validating the future student experience, ensuring course information is easy to find, understand and compare, while supporting future student recruitment and conversion objectives.

The Role

The Contractor shall provide a suitably qualified UX/UI Designer to support implementation of the FSDH Project.

• Working collaboratively with the University's Student Recruitment and Marketing team, Digital, Information and Technology Management team, Content Management System (CMS) implementation partner and other Project stakeholders
• Designing a cohesive digital experience that supports a single source of truth for course information
• Improving content discoverability, accessibility and user engagement

The UX/UI Designer may provide the required services either on-site at the University or remotely, as agreed with the University.

Role Requirements

Mandatory

• Minimum five (5) years' experience in UX, UI and digital experience design
• Demonstrated experience delivering complex digital transformation or customer experience initiatives
• Demonstrated experience designing large-scale websites, digital platforms or content-rich online experiences
• Experience designing accessible digital experiences aligned to WCAG accessibility requirements
• Experience leading user research, stakeholder engagement and workshop facilitation activities
• Experience developing information architecture, navigation structures and user journeys
• Strong proficiency in Figma and other contemporary UX/UI design tools
• Strong written communication, presentation and stakeholder engagement skills

Desirable

• Experience within Higher Education, Government or similarly complex organisations
• Experience designing Content Management System (CMS) based solutions
• Experience working with Digital Experience Platforms (DXP)
• Service design experience
• Experience supporting Agile delivery projects
• Experience designing search, taxonomy and content discoverability experiences

Contract Terms and Conditions

• The contract is anticipated to commence in September 2026 and conclude in December 2026, for an initial term of approximately four (4) months
• The term may be extended, subject to Project delivery requirements and the University's ongoing need for specialist support

Enquiries

Buyer contact: TMO.Procurement@canberra.edu.au