HPE Records Manager / Content Manager Software Support & Maintenance

⁠⁠⁠Overview

The Department of Treasury and Finance (WA), on behalf of RevenueWA, is seeking a contractor to deliver annual licence subscriptions and warranty maintenance and support for its Hewlett Packard (HP) Record Manager (RM8)/Content Manager (CM) document management system.

About

RevenueWA is a business unit within the Department of Treasury and Finance (the Customer). RevenueWA provides an essential service to the Government of Western Australia and the broader community through the administration of revenue laws and grants, including subsidy schemes, in a fair and efficient manner.

The Government maintains its investment in the revenue systems operated by RevenueWA to ensure they remain reliable, fit for purpose, and that the underlying technology platform is up to date and supported. Without these systems, the revenue collection from Pay-roll tax, Transfer Duties, Insurance Duties, Land tax and Royalties would be at risk, resulting in an inability to efficiently pay grants and subsidies including the First Homeowners Grant, Household Electricity credit and concessions for pensioners and seniors on water and local authority rates.

RevenueWA's document management system (HP RM8/CM) plays a key enabling role in the efficient operation of the revenue systems. It also fulfils an important role in RevenueWA's day to day operation, providing document retention and records management as well as making security and retrieval as seamless as possible. Without an effective system, the operation of all revenue systems would be significantly impaired.

Purpose

RevenueWA holds perpetual software licences for the HP RM8 CM; however, it requires a contractor to deliver annual licence subscriptions and warranty maintenance and support for HP RM8 CM under this request.

Scope

The scope includes:

• Content Manager Migration Edition 1: four hundred (400) named user 'Knowledge Worker' licences SW E-LTU (SP-AL243)
• Content Manager Migration Edition 1: thirteen (13) named user 'Administrator' licences SW E-LTU (SP-AL239)
• Content Manager Migration Edition 1: one (1) Administration User Migration SW E-LTU (SP-AL240)
• Delivery of annual licence subscriptions, warranty maintenance and support for HP RM8 CM

The licensed software covered by this request will be hosted on internal RevenueWA infrastructure and the supplied licences must be valid to operate on this basis.

Contractor Requirements

The supplied licences must be compatible with the following technical environment:

Current Hewlett Packard (HP) Record Manager release 8.3 (RM8)

• Oracle 19c Enterprise Edition database running under Oracle Linux
• Virtualised application server environment using VMware with Microsoft Server 2012 as the current operating system
• Production, Test and Development environments

Future Content Manager version 25

• Oracle 19c Enterprise Edition database running under Oracle Linux
• Virtualised application server environment using VMware with Microsoft Server 2025 as the current operating system
• Production, Test and Development environments

Enquiries

• Contact: Craig Middleton
• Phone: (08) 65511991
• Email: craig.middleton@dohw.wa.gov.au