Provision of Residential Property and Tenancy Management Services

⁠⁠⁠REQUEST FOR TENDER (RFT)

Property Management Services for GLALC Residential Housing Portfolio

Tender Number

GLALC-HOU-2026-01

Issued By

Gandangara Local Aboriginal Land Council (GLALC)

Tender Title

Provision of Residential Property and Tenancy Management Services for 28 Residential Properties

Closing Date

31 August 2026 

Closing time: 5.00 pm 

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1. Background

Gandangara Local Aboriginal Land Council (GLALC) is seeking submissions from suitably qualified and licensed real estate agencies to provide comprehensive property and tenancy management services for its portfolio of twenty-eight (28) residential properties.

The properties form part of GLALC's Community Benefits Scheme Residential Accommodation program and provide housing outcomes for GLALC Members and families.

GLALC seeks a professional partner capable of delivering high quality property management services while supporting culturally safe, responsive and tenant-focused service delivery.

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2. Objectives

The objectives of this tender are to:

• Ensure professional management of GLALC's residential housing portfolio.

• Maintain high occupancy rates and tenancy sustainability.

• Protect and enhance the value of housing assets.

• Ensure compliance with relevant tenancy legislation.

• Improve responsiveness to maintenance and tenant issues.

• Provide transparent reporting and communication to GLALC.

• Support culturally appropriate engagement with Aboriginal tenants and community members.

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3. Scope of Services

The successful tenderer will be required to provide full property management services including but not limited to:

Tenancy Management

• Tenant onboarding and induction.

• Lease preparation and execution.

• Rent collection and arrears management.

• Tenant liaison and dispute resolution.

• Management of tenancy renewals.

• Breach notices and tribunal matters where required.

• Vacating tenant processes.

Property Management

• Routine property inspections.

• Ingoing and outgoing condition reports.

• Property maintenance coordination.

• Emergency maintenance response.

• Contractor engagement and supervision.

• Property compliance monitoring.

• Asset condition reporting.

Financial Management

• Rent collection and reconciliation.

• Monthly financial statements.

• Arrears reporting.

• Invoice processing and payment recommendations.

• Budget forecasting for maintenance and repairs.

Reporting

Monthly reporting including:

• Occupancy rates.

• Rent arrears.

• Vacancies.

• Maintenance requests.

• Maintenance expenditure.

• Property inspection outcomes.

• Risk or compliance issues.

• Recommendations for portfolio improvements.

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4. Portfolio Information

The portfolio currently consists of:

• 28 residential dwellings.

• Properties located across South Western Sydney.

• A mix of 2 bedroom, 3 bedroom and 4 bedroom houses 

Tenderers should demonstrate capacity to manage the full portfolio and provide adequate resourcing to ensure timely service delivery, and is linline with GLALC’s CBSRA Housing policies. ________________________________________

5. Service Standards

The successful agency will be expected to meet the following minimum standards:

Service Area Standard

Tenant enquiries Response within 1 business day

Maintenance requests Acknowledge within 24 hours

Emergency maintenance Immediate action and contractor dispatch

Routine inspections Minimum twice annually

Arrears reporting Monthly

Management reporting Monthly

Vacancy turnaround Minimise vacancy periods

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6. Mandatory Requirements

Tenderers must provide:

Licensing

• Current NSW Class 1 Real Estate Licence.

• Professional indemnity insurance.

• Public liability insurance.

Experience

Demonstrated experience managing:

• Residential property portfolios.

• Social housing or affordable housing.

• Aboriginal housing and/or Community Housing Provider portfolios (desirable).

• Portfolios of 20+ properties.

Capability

Demonstrated capacity to:

• Maintain dedicated property management resources.

• Deliver responsive maintenance management.

• Provide high quality reporting.

• Operate modern property management systems.

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7. Cultural Competency Requirements

Tenderers must demonstrate:

• Understanding of Aboriginal communities.

• Experience working with Aboriginal organisations (preferred).

• Commitment to culturally safe practices.

• Ability to engage respectfully with tenants and families.

Tenderers should outline any Aboriginal employment, engagement or procurement initiatives within their organisation.

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8. Submission Requirements

Tenderers must submit:

Company Profile

• Business overview.

• Years in operation.

• Ownership structure.

• Key personnel.

Relevant Experience

Provide examples of no fewer than three comparable property management contracts.

Proposed Service Delivery Model

Include:

• Staffing structure.

• Escalation processes.

• Maintenance management approach.

• Communication framework.

Reporting Sample

Provide examples of monthly management reports.

Pricing Schedule

Tenderers must provide:

• Management fees.

• Letting fees.

• Inspection fees.

• Tribunal representation fees.

• Administration charges.

• Maintenance coordination fees.

• Any additional charges.

Pricing should clearly identify GST.

References

Minimum two client references.

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9. Evaluation Criteria

Criteria Weighting

Relevant experience 25%

Service delivery methodology 25%

Capacity and resourcing 15%

Cultural competency 15%

Reporting and communication 10%

Value for money 10%

Total: 100%

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10. Contract Term

GLALC proposes:

• Initial term: 3 years

• Option period: To be negotiated and at GLALC's discretion.

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11. Confidentiality

All information supplied by GLALC is confidential and must not be disclosed to third parties without written consent.

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12. Contact Officer

Contact: Trudy Healey 

Organisation: Gandangara Local Aboriginal Land Council

Email: corporateservices@glalc.org.au

Phone: 02 9602 5280

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13. GLALC Rights

GLALC reserves the right to:

• Accept or reject any submission.

• Seek clarification from tenderers.

• Negotiate with one or more tenderers.

• Cancel the tender process at any time.