Security Services

⁠⁠⁠Overview

Lismore City Council is seeking a contractor to provide a coordinated, scalable and flexible security service across council facilities, infrastructure, public spaces and operational assets. This request forms part of a broader Council-wide procurement plan. Other directorates may elect to participate in this contract, and additional sites or service requirements may be incorporated through the contract and procurement team.

About

Lismore City Council formed on 1 April 1977 and is located in the Northern Rivers Region of New South Wales. Council employs approximately 400 staff, provides services to over 44,000 residents and manages a budget of approximately $167 million per annum. Lismore is the commercial and cultural hub of the region, providing many of the region's major services, with shopping and sporting facilities, hospitals and schools serving residents of much of the surrounding area.

Purpose

This scope of services will contribute towards establishment of a Council-wide security service to support:

• Protection of Council assets and infrastructure
• Safety of staff, contractors and the public
• Reduction of theft, vandalism and unauthorised access
• Improved perception of safety across public spaces
• Compliance with regulatory and operational requirements

Scope

This service scope applies across the directorate of Water, Waste and Open Spaces and covers the following areas:

• Open Spaces
• Lismore CBD (Law Enforcement / Rangers interface)
• Water, Wastewater and Buildings
• Waste Facilities
• Lismore Transit Centre

Additional directorates, facilities and service requirements may be incorporated into the awarded contract during its term.

The scope includes:

• 24/7 monitoring and alarm response
• Mobile patrol services
• Lock-up and opening services
• CBD foot patrol services
• Transit Centre operations, security presence and facility management
• Night Ride and late-night transport security services
• Site inspection, verification and defect reporting
• Incident response and escalation
• Cash handling and cash-related security services (where applicable)
• Ad hoc and temporary security services

Services must be capable of operating across:

• Public-facing environments
• Corporate and community facilities
• Critical infrastructure
• Water and wastewater assets
• Waste management facilities
• Parks, open spaces and recreational assets
• Transport facilities
• Remote and geographically dispersed locations
• High-risk and high-visibility sites

Contractor Requirements

• Contractors must be capable of supporting a scalable, multi-directorate security environment
• The Contractor must be capable of supporting changing operational requirements, expansion of services, addition of new facilities and participation by other Council directorates during the term of the contract
• Services must be delivered in a manner that supports the protection of Council assets, safety of staff and the public, operational continuity and continual improvement of Council's security environment

Contract Terms and Conditions

• Services are required for a 2 year period

Instructions to Tenderers

Please see the Scope of Works document for further details.