Contact Centre Replacement
Tender ID: 618495
Tender Details
Tender Description
CQUniversity currently operates an on-premises Cisco Finesse contact centre environment integrated with the University’s Customer Relationship Management (CRM) platform, SugarCRM, and the University’s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows.
The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency, scalability, integration flexibility, and future digital service delivery opportunities.
CQUniversity recognizes that modern Contact Centre platforms may provide capabilities, integration opportunities, operational models, and AI-driven functionality beyond the University’s current awareness or existing requirements.
The University is not simply seeking a like-for-like technology replacement and acknowledges that modern platforms may deliver capability through differing architectural models, integrated ecosystems, configurable components, partner solutions, or cloud-native services.
Location
Similar Tenders
Active opportunities matching this tender's categories and regions.