Airport Facilitation Services – Provision of Contractor Personnel for Meet and Greet Support

⁠⁠⁠Overview

The Department of Foreign Affairs and Trade (DFAT), through Protocol Branch (PRB), requires a supplier to provide appropriate contractor personnel to support the delivery of airport facilitation services.

Purpose

The procurement seeks to establish a contractual arrangement that ensures consistent, professional, and reliable facilitation services aligned with DFAT's operational and diplomatic requirements.

Scope

The scope includes:

• Provision of personnel to undertake meet and greet functions at Australian airports
• Assisting eligible foreign dignitaries through arrival and departure processes
• Providing on-the-ground logistical support in coordination with DFAT and relevant stakeholders
• Delivery of operational support at airports in accordance with DFAT direction
• Delivery of services on a flexible, ad hoc basis across multiple Australian airports, including both international and domestic movements
• Recruiting, maintaining, and administering a capable workforce, including associated payroll, insurances, and compliance obligations

Under the proposed service model, DFAT will retain responsibility for protocol policy, diplomatic liaison, and overall coordination of airport facilitation activities.

Contractor Requirements

• All personnel engaged under the contract must meet DFAT security, WHS, and conduct requirements

Contract Terms and Conditions

The resulting contract is expected to commence in July 2026 (subject to approvals) and run for an initial period of up to 2 years, with extension options.

Tender Briefing

A tender briefing may be issued if required, with details provided.

Instructions to Tenderers

• The procurement will be conducted via an open approach to market
• Tenderers must complete all Tender Response Forms as part of their submission

Enquiries

Protocol Branch: Protocol.Branch@dfat.gov.au