Glen Eira Leisure Service Improvement Program
Tender ID: 615969
Tender Details
Tender Description
Glen Eira City Council (Council) invites tenders for one or more suitably qualified and experienced contractor(s) to design and deliver a comprehensive Service Improvement Program across its three Glen Eira Leisure (GEL) facilities.
Council is seeking:
A • One consultant to provide Category 1 – Whole-of-Facility Services.
Single contractor to deliver the core Service Improvement Program. The objective of the program is to enhance service quality, customer experience, operational performance and compliance through systematic assessment, benchmarking, and continuous feedback.
B • Consultant/s to provide Category 2 – Specialist Department Services.
Council may establish a panel of pre-qualified specialist contractors to deliver targeted department-specific services, advisory services and service improvement initiatives as and when required.
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