Digital Forensics & Incident Response (DFIR) Retainer Services
Tender ID: 612657
Tender Details
Tender Description
This Tender is invited by the Issuer.
Professional Services Review (PSR) is seeking to engage a qualified provider to deliver a 24/7 Digital Forensics and Incident Response (DFIR) retainer service to support rapid cyber incident response within a regulated Australian Government environment. The arrangement will provide immediate access to skilled DFIR specialists to assist with triage, containment, investigation, recovery, and reporting during security incidents, along with on-demand forensic services such as endpoint and cloud investigations, malware analysis, log review, and breach assessment.
The provider must meet strict security and compliance requirements, including Australian Government Information Security Manual (ISM) alignment, data residency within Australia, personnel holding at least Baseline security clearances, and adherence to Privacy Act and Notifiable Data Breaches obligations. Services must be available 24/7 with SLA-based response times (including ≤1 hour for critical incidents), clear escalation pathways, and both remote and onsite capability.
The commercial model includes an annual retainer for initial response services and time-and-materials pricing for additional work, with a clear distinction between included and chargeable services. Submissions will be evaluated based on technical capability, security compliance, experience in regulated environments, pricing, and local response capability, with mandatory requirements including 24/7 availability, Australian-based delivery, DFIR experience, and full transparency in pricing and SLAs.
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