Customer, Stakeholder, Billing - Watercare ROI

At Watercare, we are accelerating a customer-centred digital transformation programme that modernises our customer, stakeholder, and billing systems. By moving toward an integrated, cloud-ready technology ecosystem, we can deliver simpler, more reliable, and more transparent experiences for our customers while improving the quality and consistency of the data we rely on every day.

This transformation will enable Watercare to reduce manual processes, provide clearer insights to customers about their water use, improve billing accuracy, and strengthen responsiveness across all service channels. Importantly, it positions us to meet and demonstrate compliance with emerging regulatory expectations—supporting better decision-making, greater operational efficiency, and consistent delivery of safe, affordable, customer-focused outcomes for Aucklanders.