Supplier Prequalification QUT Outsourced Parking Operations & Technology

⁠⁠⁠QUT is undertaking a Prequalification process to identify suitably experienced and capable Suppliers to deliver a fully managed, outsourced, off-street parking service across its Brisbane campuses at Gardens Point and Kelvin Grove with the opportunity to add additional locations later.

Key to this strategy is the identification of a Supplier with proven capabilities in Parking operations and technology including:

• Customer experience;

• Operational expertise;

• Hardware supply and control; and

• Software and digital management.

This document outlines the Prequalification process which may be used to inform a shortlist of Suppliers based on ability to demonstrate:

1. Compliance with QUT’s mandatory criteria as outlined in Schedule C of this document

2. Satisfactory IT Security as determined by responses in the QUT Security Questionnaire

3. Proven experience delivering services to statutory bodies with highly regulated IT environments

4. A strong track record in delivering “end state” parking solutions aligned with QUT’s operational and user experience expectations

QTender has the following limitations when uploading submission responses:

• Total of no greater than 50 files and 100mb per upload

• File names should contain only Alphanumeric characters and be short and succinct.

The QUT Campus Services team is responsible for a range of campus services across the university including parking, transport and shuttle bus, security, food and retail, travel, and space management.

QUT's parking facilities serve as key access points for students, staff, and visitors. With 15 car parks and 2,842 bays across Gardens Point (GP) and Kelvin Grove (KG), usage varies by location.

Parking is an important service that underpins the day to day experience of students, staff and visitors across QUT’s campuses. A modern, integrated parking management solution will significantly improve ease of use, reliability and responsiveness—making it simpler for users to find, access and manage parking through contemporary, intuitive systems.

Without modernisation, QUT faces growing challenges including ageing infrastructure, limited automation, poor integration with QUT systems, increasing maintenance overheads, declining user satisfaction, and heightened regulatory and compliance risks.

Currently, parking permits and daily operations are managed internally by the Commercial Services team within Campus Services. Existing parking processes and supporting technologies present operational limitations and opportunities for improvement across service delivery, system integration, operational visibility, and customer experience.